As an event ticketing system, we understand that you may have questions about the fees that are associated with purchasing tickets. We want to provide you with a clear understanding of why these fees exist and how they are used.
Who pays the fees?
By purchasing tickets through Ticketbutler, an organiser can either choose to absorb the fees themselves (and e.g. increase their ticket price), or they can choose have you as the ticket buyer pay the fees. The latter is common practice in the event ticketing industry.
Why do fees exist?
Fees are standard in the event ticketing industry and are necessary to ensure the event runs smoothly. They furthermore allow us as an event ticketing system to provide you with a seamless and secure ticket purchasing experience, while also supporting the event organisers and venue.
We understand that fees can be an added expense, but we strive to keep them as low as possible while still providing the necessary services.
Please note that fees may vary depending on the event.
What exactly does the fee consist of?
The fee consists of:
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Service fees: These cover the costs of providing a convenient and secure platform for purchasing tickets. These fees are used to maintain and improve our website and mobile app, provide customer support, and process payments securely.
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Processing fees: These are charged by payment processors to cover the costs of processing credit and debit card payments.
Why is the ticket fee non-refundable?
Once the ticket fee has been charged, it cannot be refunded as it has been used to cover the costs of the services that were provided at the time of purchase. Even if the ticket is later refunded, the ticket fee is non-refundable because the service was already provided.
It is important to note that this is a standard practice in the event ticketing industry, and the non-refundable ticket fee is clearly stated during the checkout process. By purchasing a ticket, you are agreeing to the terms and conditions, including the non-refundable ticket fee.
Do you have any additional questions?
If you have any questions or concerns about the fees associated with purchasing tickets, please do not hesitate to contact our customer support team at hello@ticketbutler.io or +45 89 80 12 80.
We are here to assist you and ensure that you have a smooth and enjoyable ticket purchasing experience.
Thank you for choosing our event ticketing system, and we hope you enjoy the event!