Organiser

Creating an event

• How do I create a user?
• How do I create an event?
• Add an event description, cover image and address
• Add organiser contact information to your event
• What if my event has multiple start times?
• Add multiple ticket types to an event

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Ticket settings & discounts

• Create a discount code
• Can I create a waiting list?
• Limit the no. of tickets that can be bought in one order
• Limit the no. of tickets that can be sold across multiple ticket types
• Can I create gift cards?
• Create a sense of urgency with the tag "Few tickets left"

Check-in

• Check in your guests via the Ticketbutler app
• Check in guests via your browser
• Change attendee info on the ticket/order
• Find your check-in data

Attendee communication

• Send reminder emails to your attendees
• Send emails and/or text messages to your attendees
• How do I insert an image into emails sent from the dashboard?
• Personalise your communication by using merge fields
• Can I change the language of an event?

Attendee information

• See attendee information
• Ask questions to your ticket buyers and guests
• Allow your guests to edit their own ticket information
• Add a guest to your event manually

Marketing

• GA4 integration
• TikTok integration
• Facebook Integration
• Identify your audience with Facebook Pixel
• Optimising Facebook ad campaigns

Sharing and embedding your ticket sales

• Share your event
• Share a list view of your events
• Embed ticket sales on your own website
• How do I restrict access to ticket sales?
• API integration

Cancellations and refunds

• Cancelling an event
• How to refund tickets
• Can I refund individual tickets within an order?
• Can I transfer tickets to a different date?
• Allow attendees to cancel or refund their orders themselves
• Cancellation protection

Payouts and financial management

• Track ticket sales and event revenue
• Calculate the ticket fee
• Who pays the ticket fees?
• When do I receive my payout?
• Is my ticket revenue safeguarded?
• How do I edit my bank details?

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Troubleshooting

• I'm experiencing technical issues - what to do?
• Ticket buyers encountering payment issues
• My event is appearing as sold out - what to do?
• Emails to ticket buyers being marked as spam - what to do?
• Where do my ticket buyers find their receipts?

Billetfix vs. Ticketbuter

• Choose the right ticketing system

Green initiatives

• Collaboration with Climaider